HOME OUR SERVICES CONTACT US TELL A FRIEND
UNIVERSITIES & COLLEGES   |     NEWS & EVENTS   |   SCHOLARSHIPS   |   CORPORATE TRAINING   |   JOB SEEKERS
 
   

EXCELLENT CUSTOMER SERVICE
2 days

Main Aims of the Programme:

  • To provide participants with practical techniques on how to deal with various types of customers
  • To assist customer service personnel understand and appreciate their role in enhancing organisation’s image as well as bottom-line
  • To assist participants to develop powerful customer service skills and standards of customer service
  • To assist participants to understand and handle difficult situations
  • To assist and enable participants to be aware of their body language in customer service operations
  • To develop effective and excellent telephone skills

At the end of the programme, participants will be able to:

  • Understand what is customer service
  • Learn to emphatise with customer’s needs and requirements
  • Deal with complaints and difficult situations
  • Apply effective Telephone Techniques towards creating excellent customer service
  • Understand “Moments of Truth” in customer service

in a nutshell…..Excellent Customer Service covers:

Understanding the Customer
Face-to-Face communication skills, behaviour and body language
Handling difficult situations
Moments of Truth in Customer ServiceSetting Quality Service Standards