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COMMUNICATION SKILLS FOR FRONT-LINERS
2 days

in a nutshell…..

This programme is focused on the front-liners, specifically for customer service and front-line support staff.

Our Programme will focus on:

The COMMUNICATION SKILLS - (interpersonal, face-to-face, telephone)

and

THE INDIVIDUAL – comprising the 7 Successful Traits

Pre-programme evaluation (optional):

We recommend a pre-programme evaluation to be conducted to gauge the abilities of the staff and ensure maximum benefit from the training programme. Management will be provided with an evaluation report of this assessment.  The cost of this evaluation is RM350.00 only.